The only reason I purchased ANYTHING at Exchange was because you had already decided that I would have to. WiFi is free, and this hotel also features 2 outdoor pools and 3 restaurants. The check-in girl made a big deal about how the room key card needed to be coded so I could use the self park garage, in the end, the key didn’t work anyway (multiple cars waiting behind me to get in). It also provides a $10 credit at Starbucks and another food vendor. Marriott Marquis San Diego Marina: Destination fee is ridiculous - See 4,699 traveler reviews, 2,393 candid photos, and great deals for Marriott Marquis San Diego Marina at Tripadvisor. Popular attractions Seaport Village and Petco Park are located nearby. On site restaurants were okay. Borrego Springs Resort Golf Club and Spa 1112 Tilting T Drive, Borrego Springs CA, 92004. I contacted Marriott to voice my displeasure, and this is the e-mail I got back:"Dear Ms. , Thank you for reaching out to Marriott’s Customer Care in regards to your recent reservation at our hotel. I have no interest in coffee or snacks at the food vendors as I am a Gold Elite member and I can get those things for free in the Concierge lounge upstairs. Arrived before 10:30 am and fully expected to check our bags with the bell hop until 3, but the check in gal surprised us with having a room ready. San Diego Convention Center is minutes away. First they charge you a mandatory "destination fee" which other Marriotts in the city don't. It was not crowded and we had a table for 4 people anyways. I heard them turn one family away because there were 4 in the party although they suggested they could take turns eating or take food to go. It seems that recently, more and more hotels and resorts are instituting so-called resort fees or destination fees as this hotel calls them. If I am forced to pay $25 for services I don’t plan to use, the night is no...I have stayed at this property for over 100 nights over the last 30 years and until recently, I have had few complaints. It's wonderful to know our staff made you feel welcome and that you loved the views from your guest room. Additional Details. WiFi is free, and this hotel also features 2 outdoor pools and 3 restaurants. Even if you don't use the services such as a kayak rental, you are charged that fee. Also, if I use points to stay there, I have redeemed those points for a FREE night. We have also shared your comments regarding our concierge lounge policy within the organization for further review. If you agree to not use any of the amenities, it should be waived on request. for late afternoon wedding, 14th/15th enjoy weekend. It also includes a wine tasting session and 500 reward points back into my account. 333 West Harbor Drive. As of Jan 21, 2021, prices found for a 1-night stay for 2 adults at Marriott Marquis San Diego Marina on Jan 22, 2021 start from $119, excluding taxes and fees. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Also the other silly "rule" they have is that only 2 people are allowed in to the concierge lounge at a time. It seems that recently, more and more hotels and resorts are instituting so-called resort fees or destination fees as this hotel calls them. The hotel charges a daily Destination Amenity Fee, which includes the following benefits: a one-hour water activity (kayak or paddleboard), one-hour bike rental, wine tasting with two The concierge lounge "bouncer" told us its because of space issues. We are pleased overall you had a satisfactory stay, but also welcome opportunities to improve. We are however, sorry you did not find value with our added perks. Elevators were slow to come and the parking structure frequently full which meant having to park at the Convention Center and come around the back of the hotel. Room itself was large but otherwise standard Marriott. See 4,699 traveler reviews, 2,775 candid photos, and great deals for Marriott Marquis San Diego Marina, ranked #77 of 296 hotels in San Diego and rated 4.5 of 5 at Tripadvisor. We are truly sorry that we did not live up to the standards that you expected from us and for the issues with your reservations at check in. Your comment is patronizing and has done more harm than good.My colleagues and I will be seeking alternative accommodations in our future business and personal travel. Whenever your travels bring you back to the area, please reconsider a return visit and our entire team is dedicated to earning your trust back in our hotel and the brand overall. If I am forced to pay $25 for services I don’t plan to use, the night is no longer FREE. If you agree to not use any of the amenities, it should be waived on request. I do not drink alcohol, so the wine tasting is out. The above list may not be comprehensive. Thank you MayaChi, for sharing about your experience and for being our guest. Thanks again for being our guest, and we look forward to welcoming you back again soon. I don’t think I’ve ever seen that much luggage even at baggage claim at the airport! Also, if I use points to stay there, I have redeemed those points for a FREE night. Marriott is defending this $25 per day fee as a convenience for its guests. San Diego, California 92101 USA. For a place that charges a resort fee, which makes it seem its for families and couples, its just so silly how they are not allowing the whole family to go in at the same time. The Destination Amenity Fee was the answer. Dear Kimberlee S,Thank you for the great review of Marriott Marquis San Diego Marina. Ultimately while we were on vacation we weren't not able to eat breakfast together as a family and we had to split up. Comfortable beds, clean pool with towels.What really bugged me was the addition of a daily "Destination Amenity Fee" of $25 (plus applicable taxes) to the $400/night price of the room for services which I had no interest in using: bicycle rental, live exercise class, wi-fi (which I already get for free as a rewards member), a $10 credit at their little overpriced market or Starbucks. Marriott didn't respect it, even as a Silver Elite Member booking directly through Marriott.com. It also includes a wine tasting session and 500 reward points back into my account. But customers say the surcharge, tacked on to your room rate after the initial rate quote, is effectively a hidden price increase. © 2014-2021 Global Travel Innovations Inc. Rancho Bernardo Inn San Diego - A Golf and Spa Resort, Resort Fee at Marriott Marquis San Diego Marina, Breakfast fee: between $6 and $26 per person (approximately), Fee for in-room wireless Internet: $14.95 per night (rates may vary), Fee for in-room wired Internet: $14.95 per day (rates may vary). The tone for the weekend has been set. Upscale bayside lodging offering 3 restaurants & an outdoor pool, plus a marina & a spa. Yet another trip to the front desk to get things straightened out.The hotel itself – it was OK. We stayed in the North tower and had a bay view. This is apparently a newer policy because two many uninvited guests were using the lounge. 9 months ago, I booked 3 nights (7/12-7/15/18) at Marriott.com (Silver Elite Member) at the San Diego Marriott Marquis to attend a family wedding. Select our largest event space, the Marriott Grand Ballroom, which holds 2,460 wedding guests. We have shared your feedback with our team for further review to be sure we are providing only the best experience possible moving forward. My complaint is two fold, first, I am partially disabled and could not safely use their paddle board rentals or the fitness classes. Fees and deposits may not include tax and are subject to change. We have taken note of your comments and are working with our team to prevent such experiences in the future. Marriott Show More Show Less 5 of 9. Contact | Resort fee: USD $13 per room, per night. Additionally, they spring the fee on you after you've checked in, so there is no opportunity to disagree given that you're already there and every room in the gaslamp district is booked for this conference. Maps & Transportation Treatment Time Discover genuine guest reviews for Marriott Marquis San Diego Marina along with the latest prices and availability – book now. Indulge in a variety of breakfast, lunch and dinner options at Marriott Marquis San Diego Marina including dining on the bay at our award-winning restaurant. They only apply if guests choose to use these services. We value your business and do hope you will continue choosing us when you are in the San Diego area!Jeanine SpencerExecutive Assistant. Are you really privy to the market research numbers, or are you quoting anecdotal evidence? My issue was we needed TIME to get ready for a wedding. Taxes and fees that are shown are estimates only. Actual: arrived 3pm 7/12 and we were told they have no rooms and we have to go to another hotel. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Approaching the hotel is like being transported back in time to the 70s when mirrored boxes were all the rage. We apologize for the inconvenience our new Club Lounge access cards may have caused you and other guests. The Plan was: 7/12 settle in; 7/13 dress up, makeup etc. I could have driven from home to the wedding in 2 hours, which after-the-fact, would have been far less stressful.7/13 Not only did we have to get ready for the wedding, we had to re-pack, attempt another check in, attend a wedding, then unpack again. Guests enjoy the location. It seems that recently, more and more hotels and resorts are instituting so-called resort fees or destination fees as this hotel calls them. Marriott Marquis San Diego Marina: Amenities Fees Ruined it for Me - See 4,699 traveler reviews, 2,393 candid photos, and great deals for Marriott Marquis San Diego Marina at Tripadvisor. The simple solution would be to make the fee optional. I have no interest in coffee or snacks at the food vendors as I am a Gold Elite member and I can get those things for free in the Concierge lounge upstairs. The simple solution would be to make the fee optional. 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