We know the pandemic is presenting businesses with challenges too, but it’s not right that people are being left hundreds or even thousands of pounds out of pocket – on top of having to sacrifice their holidays. Which? Yes, our expert Travel Team are available to help with any queries you may have, With a Travel Team located in the UK as well as having local experts in all our destinations, you can be sure you will get the best response possible to your query, Our teams go the extra mile to help wherever possible, Please note our office remains open 8am – 6pm, Monday – Friday, During this challenging time, our phone lines are open for customers to call in from 10am to 2pm, this is to ensure we can focus our time to answer more customers, as quickly as possible and make outbound calls to customers in the need of most urgent assistance, Yes, our bi-lingual local experts are available 24/7 to making sure you have peace of mind from the moment you arrive and throughout your entire stay, With a wealth of experience and knowledge of the destination, our local experts can help you find the all the hidden gems. Smoking is not permitted in any of our villas and we would request that you only smoke outside the villa. A Villa Plus Facebook post on 15 May and website post on 21 May said it would pay refunds to those who were meant to depart in the next three days, so she was expecting a refund. WIFI connection vary between different resorts and individual villas and are a combination of fixed line, mobile data routers or local rebroadcasting systems in the individual villas or shared between adjacent properties. See also the Health & Safety section of this website for other important information about swimming pools. The agreement that you must sign will specify that you are responsible for certain failures/damage on the vehicle including (but not limited to) windscreen, tyres, wheels, sump, clutch and the underside of the vehicle. Before the company announced its new policy on Saturday, one customer was set to lose nearly £5,000. See the map, stats, and news for areas affected by COVID-19 on Google News Anyone 16 or over on their return date must have their own passport. If our local supplier is unable to provide this car group we will then offer an alternative car group at the best price available. Book with peace of mind. If you pay a deposit on a villa only and cannot travel you will not get a refund. My airline, train or accommodation won’t cancel, but restrictions mean I can’t travel – can I get my money back? Log into Facebook to start sharing and connecting with your friends, family, and people you know. Tel: 0207 061 6631 Website: https://uk.france.fr, The Italian State Tourist Office is located at 1 Princess St. Mayfair, London W1B 2AY Tel: 0207 408 1254 Website: www.Italia.it. Log into Facebook to start sharing and connecting with your friends, family, and people you know. Their duties are to make the beds, clean the floors and bathrooms and to do a limited amount of light cleaning. If I purchase travel Insurance through Villa Plus, will the policy cover Coronavirus Covid-19 / Sars ? Aston Villa trip postponed due to Covid-19 outbreak Several Newcastle United players and staff members are now self-isolating at home after returning positive test results in recent days and the club's Training Centre site has been temporarily closed in order to contain the spread of the virus. All customers are recommended to have appropriate travel insurance in place, from the time of booking their holiday and you are required to either take our travel insurance OR arrange a policy that provides similar or great cover. It should be noted that we cannot offer a service which would be comparable to what is widely available in the UK. This is worth considering when making comparisons with other companies' child reductions. 6 ) If I am unable to travel, am I entitled to compensation? Posted on 15 Jan 2021. But the night before Ella was due to travel, she received an email from Villa Plus stating she was not entitled to a refund. Towels should be changed twice weekly and bed linen once per week (including your arrival day). This card is issued free and application can be made via the EHIC website https://www.ehic.co.uk/ or by calling: 0300 330 1350. Sometimes it can be a daunting task to sort through everything but Villa Plus is here to help! Supermarkets / mini-markets – most EU countries will require consumers to wear masks and gloves to enter supermarkets and shops and entry will be denied upon failure to comply. Planning for your next holiday or have you just booked your first villa holiday? We booked a villa for June 2020 having used Villa Plus before . Aston Villa have confirmed their FA Cup third-round tie against Liverpool will go ahead tonight despite a large number of their players and staff testing positive for coronavirus.. Infants are not counted towards the party size. Photographers may also be present on your arrival day taking the latest website images of the villa and/or its grounds or surrounding area and we kindly ask for your co-operation during their visit. Online video gaming will not be available. 1-2 bedrooms - £800 Washing machines are for your benefit but may also be used by the maid for the villa laundry and may be sited in the main villa, or in a separate, external area. to revise its policy. car hire vouchers must be presented for pre-booked cars, masks must be worn all times when in contact with car hire staff & social distancing will be in place, only the lead named driver on the voucher will be authorised to enter the car hire office to complete the hire contract, any local payments must be made by card only, hire cars will be cleaned between each rental, by the supplier, transfer vouchers must be presented for pre-booked transfers, masks must be worn all times when in the transfer vehicle & socially distanced queuing will be in place, passengers will not be permitted to sit in the front seat of the vehicle with the driver, who will be masked, only a limited number of passengers will be permitted in vehicles, transfer vehicles will be cleaned between each rental, please ask the driver Taxis, masks must be worn all times when in vehicles. Resorts Re-opening Schedule. Which? Back in March, Ella was worried about the evolving coronavirus situation. Posted on 18 Jan 2021. It’s important to carry this card with you at all time to ensure that you have access to the covered treatments, and you may still need to pay for standard charge treatments or medicines. Some visas can take up to 4 weeks or longer to issue. 3-4 bedrooms - £1200 It chose not to respond. A DVD player will be provided in your villa so you can bring UK DVDs with you to watch. Not all villa pools have lighting. You can contact one of our Villa Representatives on their mobile telephone via your mobile or from a pay-phone/restaurant. Book With Confidence. Our villas are well equipped, primarily as a second home or for holiday rentals. Public transport may be operating some restricted timings and passenger capacity volumes, PLEASE NOTE: Some countries are imposing limits on the number of passengers in taxis and transfer vehicles – as general guidance, these are the most common rules currently in place, but there will be variations between countries: 4/5 seater - 1 or 2 passengers ( where 1 passenger needs assistance ) + driver 6/7 seater - 2 or 3 passengers + driver 8/9 seater - 3 or 4 passengers + driver, Please review the airline’s website for full details of restricted services, On-board catering services may be limited or withdrawn for the foreseeable future - it may be possible to pre-book meals, please check your airline and contact the airline directly, Masks will be mandatory at all airports, both in the UK and in overseas airports, so please ensure that your party wear these as per the guidance in place and have sufficient masks for your holiday and travel journeys ( children under the age of 6 may be exempt, as will some travellers with specific medical respiratory conditions ), Strict social distancing will be in place and many airports have implemented body temperature checks / thermal scanning and visual health assessments, so you will need to allow longer to go through the airport check-in processes. Medical services – GP’s / Hospitals / Pharmacies – in the majority of countries, only 2 persons per consultation ( or 1 adult with 1 child ) will be permitted. It is not always essential to hire a car with our villas, but it is a great asset. Guests must pack nappies or sanitary products separately and all rubbish must be taken to the outside bins promptly. Like the UK, in Cyprus you drive on the left hand side. Despite these claims, many customers wouldn’t have been able to access their villa, even if they had been able to travel to their destination. With villa rentals across Europe and a huge selection available, you’ll be sure to find your perfect villa. By continuing to browse you consent to our use of cookies. This is usually a fold up portable “Z-bed” and is suitable for a child under the age of 12 years only. Some countries will also require you to provide the following information: contact information and any history of exposure to COVID-19. Tottenham Hotspur’s match against coronavirus-ravaged Aston Villa has been postponed with Jose Mourinho’s men instead set to face Fulham in a rearranged fixture on Wednesday. Most travel insurance policies have limitations placed on them with regard to money and valuables - please read your policy carefully. Should you have a flight already booked through us and are not able to travel, our normal cancellation charges will apply. recently reported holiday cottage companies including Hoseasons and Cottages.com to the CMA, Tui and Jet2holidays customers with cancelled holidays told to pay double to rebook in 2021. It is not normal in southern Europe to clean barbecues and it is not the maid's responsibility to do so. You will then be able to either accept the alternative car hire element of your booking or decline and make your own car hire arrangements. 2021 holidays: Is it safe to book a trip in the UK or abroad. With the exception of Cyprus, as in most continental countries you drive on the right-hand side and overtake on the left. Yet, on 28 May, she was told a refund was no longer an option and she must cancel the holiday. Concerned that she didn’t have this in writing, Ella wrote to Villa Plus in April, and the same staff member confirmed by email that she would be entitled to a full refund if the FCO advised against travel to her destination. recently reported holiday cottage companies including Hoseasons and Cottages.com to the CMA for failing to refund customers in a similar situation. All UK residents over the age of 16 are eligible, excluding the Channel Islands and Isle of Man. Local attitudes to animals/pets differ to the UK. A Villa Plus Facebook post on 15 May and website post on 21 May said it would pay refunds to those who were meant to depart in the next three days, so she was expecting a refund. We wish to make it clear that we do not rent five star or luxuriously furnished villas. The CMA said in a statement: ‘We know the pandemic is presenting businesses with challenges too, but it’s not right that people are being left hundreds or even thousands of pounds out of pocket – on top of having to sacrifice their holidays. Flights that you have booked independently must be re-arranged directly with your airline. Visit our website at www.villaplus.com , which will greatly assist in increasing your choice of villas without necessarily increasing the price. that while it was initially refunding packages and villa-only bookings, ‘, due to local restrictions being lifted in certain destinations, this means that villa-only (non Atol-protected) customers are unfortunately no longer eligible for a refund as we are allowed to open up their villa for them.’, And it told customers who are unable to travel due to government restrictions that. Tel: 0207 495 9300. We strongly recommend that clients take mobile phones especially useful in cases of an emergency. Initially, Villa Plus was refunding both villa-only and package holiday customers, but on 22 May it announced it was only refunding package holiday bookings. Is it true that UK holiday cottages and package holidays for summer 2021 are running out? Additionally, some villas may also receive terrestrial stations which feature local channels. Beaches – some beaches may be operating restricted opening hours initially. Many villas are decorated and furnished in different styles according to owner's tastes and the furniture will sometimes vary from the brochure or website pictures. In most of our destinations (with the exception of Andalucia, Costa Del Sol, Costa Blanca, Majorca, Menorca and the French Riviera) we can allow an extra bed in the Villa. The methods of doing this vary between different resorts and villas and are a combination of Digital Satellite or Cable; offering either Limited Sky, Freeview and Freesat packages. the router may be located in a bedroom. Children under the age of two on their return date are classed as infants and we can accommodate them for only £50.00 per week for the first week and £30.00 per week for subsequent weeks. Some companies offer a ‘fuel up front’ option whereby you pay in advance for a full tank of fuel and can then return the vehicle with any amount of fuel. Reductions are available for children from 2-11 years inclusive. Some customers are thousands of pounds out of pocket, but since Which? 3m spacing between parasols may be in place and there may be timing and number restrictions on parasol rentals. Airline tour operators can substitute different airlines for a flight and it may be that each airline has a different rule regarding travel. Venues may request your contact details to comply with contact tracing regulations. Shops, banks, bars, restaurants, roads and other facilities may be closed. A particular villa may be more expensive than others because of its size or proximity to a beach or other reason and not because of the standard of its furnishings. The local currency in Portugal, Spain, France, Italy, Greece and Cyprus is the Euro. Villa will field a team of under-23 and under-18 players against Jurgen Klopp's men after positive coronavirus tests decimated Dean Smith's first team. Also, motorbikes being driven without silencers are not uncommon. Sensible precautions should always be taken. We have no control over these restrictions. (Last Updated on 19th January 2021) Among our properties, Paradise Island Resort, Sun Island Resort and Royal Island Resort are open for guests to enjoy. Aston Villa can confirm that the Club has closed its Bodymoor Heath training ground after a significant Coronavirus outbreak. Coronavirus update Welcome to My Villa Plus. Your villa electricity supply is not always as constant as in the UK and individual properties may have pre-set limits. Make sure your rental booking covers sufficient hours to avoid these charges – you may wish to consider booking an extra day at the end of your stay if your homeward flight is significantly later than your arrival in resort. Following CMA action, the two brands (owned by Vacation Rentals) have since voluntarily agreed to offer customers a refund. reporting the company to the Competition and Markets Authority (CMA), Villa Plus decided to help its customers and offer refunds. c) That the service will be compatible with your equipment or any software which you use. Villas are regularly maintained by a team comprising of (but not limited to) a maid, gardener, pool man and the villa manager who oversees the property. Ella wasn’t the only customer to be hit by this policy U-turn. Flight arrivals and departures in our resorts are spread throughout the day and as you have to leave your villa by 10am there is often a long wait before your homeward flight. Website: www.gnto.co.uk, Cyprus Tourism Organisation is located at 17 Hanover Street, London,W1S 1YP, UK Tel: 0207 569 8800. Heavy rainfall and high humidity can, within a short spell, mar the appearance of some paintwork and cause flaking. Any additional or newly imposed Government Taxes or charges are not included in your arrangements with Villa Plus and are payable locally. With the exception of Cyprus (where UK plugs can be used), the Electricity supply in the villas is 220 AC with continental twin plugs. Linen is supplied, but it is not possible to provide additional mattress’ over and above that provided by the manufacturer of the travel cot. Please note that from 8 June 2015 the paper part of UK driving licences has been abolished. Whilst driving, you are required by law to have your driving licence, identification with photograph (for British Citizens please use a passport), spare spectacles, and the car rental documentation given by the car company. There are currently no restrictions against this in villa rental properties. Many villas include air conditioning/heating in the bedrooms as standard. Your rental agreement will show the time that you will need to return the vehicle at the end of your holiday. Website: www.spain.info, The Greek National Tourist Organisation is located at 4 Conduit Street, London, W1S 2DJ. The Spanish consulate visa information is on 09065 508970. 25% of the villa only cost will be required as a deposit at the time of booking unless within 12 weeks of departure when full payment is required. Water and electrical supplies can be erratic, especially during the months of June, July, August and September and during thunderstorms. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist when things don’t go according to plan. Children will need their own card, so should be declared as Dependants when Adults apply for their cards and these will be sent separately for each child. We ask that only one member of your party meets them and also wears a mask or face cover. Please check your villa description on the Villa Plus website under 'Villa facilities' to see if your chosen villa can have a child gate fitted, at the time of booking. Child gates are available free of charge, where it is possible to fit these in individual villas. These cards are offered as part of a mutual agreement between EU countries and entitle the holder to receive free or discounted medical treatment and advice from GP’s and state-run hospitals. Their presence does not reflect the condition of the villa, it is simply a reflection of holidaying in a warm country or in a villa close to or in the countryside. No mid-week cleaning will be carried our during 2021, unless pre-arranged with the resort team who will advise guests will need to vacate the villa whilst this is carried out. Failure to comply with the regulations, could incur fines in the region of €100.00 in Spain and €135.00 in France. Villa Plus accepts no responsibility for the loss of any internet connection or service or any subsequent consequences thereof, and we will not offer any compensation for the same. Please note that due to the ravel restrictions in some countries around Coronavirus / Covid-19 / Sars, some restaurants and leisure facilities may be temporarily operating on reduced hours or have earlier closing times. Please see below scale of applicable maximum limits of cover. Travellers with existing underlying medical conditions should always carry their medical history and details of any prescribed medication, in case of hospitalisation, or treatment whilst on holiday. So whether you’re craving a relaxing, secluded couples villa holiday by the beach or a family holiday … We use cookies to allow us and selected partners to improve your experience and our advertising. You will be expected to return it in the same condition. It said in its online statement: ‘In the light of recent developments, we will now provide a full refund to those Villa Plus villa-only customers who believe that this is the best option for them’. Pool cleaning is typically carried out very early morning and we ask that you allow the pool technician to finish fully servicing the pool before using the pool, garden or terraced areas. It is impossible to give a full description of our villas within this brochure or website. Your use of the service must not be unlawful or otherwise inappropriate and we have no responsibility for, or control over, the information you transmit or receive via the service. Unless already on a parent's passport, children/ infants need their own passport. It has no cash value, no transferable cash value and no refund will be given if a villa for a lesser amount is booked. This will impact any NEW insurance policy that you purchase through Villa Plus with immediate effect from 19th March 2020. Please note that although the alternative vehicle will be from the same rental group it may, in some cases, be smaller than the one pictured on the website. In the event of a No Deal Brexit you may also need an International Driving Permit (IDP) which can be purchased from the Post Office. Alternatively, please telephone us and we will discuss the options to help you make the right choice. Restaurants and Bars – many restaurants will operate on limited occupancy to allow for social distancing, it is therefore recommended to make a reservation in advance. All our villas have barbecues and where possible they are brick built. 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